Last updated: 23 February 2026
Willow Letting Agents Limited is committed to handling personal data responsibly and in line with UK data protection law.
Who We Are
Willow Letting Agents Limited
Premier House, Duckmoor Road, Bristol, BS3 2BJ
Email: hello@willowletting.co.uk
Phone: 0117 911 2022
What Data We Collect
- Contact information (name, email address, phone number)
- Property-related information you provide to us
- Tenancy, referencing, and compliance information where relevant
- Website usage data (for example, device/browser and analytics data)
How We Use Your Data
- To respond to enquiries and provide landlord or tenant services
- To arrange valuations, viewings, tenancy administration, and property management
- To comply with legal and regulatory obligations
- To improve our website and communication
Lawful Bases
We process personal data using lawful bases including contract, legal obligation, legitimate interests, and consent (where required).
Sharing Data
We may share relevant information with trusted service providers and partners where necessary to deliver services, such as contractors, referencing providers, deposit protection schemes, and legal/compliance bodies.
Data Retention
We retain personal data only for as long as needed for the purposes set out in this policy and to meet legal, accounting, and regulatory requirements.
Your Rights
- Access to your personal data
- Correction of inaccurate data
- Erasure or restriction in certain circumstances
- Objection to processing in certain circumstances
- Data portability where applicable
To exercise your rights, contact us at hello@willowletting.co.uk. You can also complain to the ICO if you are unhappy with how data is handled.
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